Frequently Asked Questions

Q: Do you offer Cash on Delivery?

A: Yes, we offer Cash on Delivery (COD) across Pakistan.

Q: How long does delivery take?

A: Orders are usually delivered within 3–7 business days, depending on your location.

Q: How can I track my order?

A: Once your order is dispatched, you'll receive tracking details via email or WhatsApp (if available).

Q: What if I receive a damaged or incorrect item?

A: Contact us within 7 days of receiving your order. We'll help you with a replacement or return according to our Return Policy.

Q: How can I contact Nexlume?

A: You can reach us anytime through our support email. We aim to respond within 24 hours.